Services for Guests with Special Needs

Combate Beach Resort is a family-oriented hotel and welcomes guests with special needs, including families traveling with small children, or with their parents and grandparents; aged or elderly, guests with some mobility limitations, a hearing or sight impairment, or wheelchair dependent; and visitors with a medical condition or needing special accommodation, amongst others.

Our three buildings are of two levels; therefore, elevators are not available. However, we have taken additional measures to enable our guests to enjoy the venue.

It is highly recommended for guests needing a special service, room, or accommodation, to request such in advance, during the reservation process. Nevertheless, where possible and if available, we will do our best effort to make a reasonable accommodation at check-in.

Our staff is professionally trained and is willing to assist you during your stay and will explain all the features available at the hotel to make your stay enjoyable, comfortable, and safe. These features include:

  • Accessible rooms with features for Guests with disabilities, including:
    • wheelchair accessible rooms
    • hearing accessible rooms
  • Accessible Paths of Travel
    • An accessible path of travel from parking to the lobby area, as well as to accessible guest rooms, our restaurant, gift shop, meeting rooms, business center, pool,  and recreational facilities.
    • A pool lift is available for guests who need extra help getting into the pool.
  • Service Animals
    • Only service animals are accepted.
    • Pets are NOT accepted, including those for emotional assistance. However, nearby is a Veterinary that offers lodging services for pets. Our staff may provide you with the contact information.
  • Facilities for Small Children
    • High chairs at the restaurant
    • Changing stations at most public restrooms
    • Children pool
  • Proximity to Health Services:
    • Pharmacy less than 2 minutes from hotel
    • Various hospitals and clinics from 20-40 minutes from hotel
  • Smoking areas:
    • Combate Beach Resort is a Smoke-Free facility and does not sell cigarettes at the venue.
    • Smoking areas are properly marked, and their locations are indicated at check-in.
    • Smokers are encouraged to follow the smoking rules to protect all other guests.
    • A $250 surcharge will be applied if smoking is done inside the room or in other non-smoking areas.
  • How to make the best of your stay:
    • When making a reservation, should you have a need for a special service or accommodation, the following steps are recommended:
      • Call the hotel directly to make your reservation.
      • Should you need a room on the first level or an accessible room, ask for your specific needs or desired features.
      • Our Front Desk Agent will be pleased to describe the available features and amenities of the facility and rooms, so you can make your best decision.
      • A few days prior to your stay, please contact the hotel, to reconfirm your reservation for a special service or an accessible room.
    • Please carefully follow the new health and safety guidelines related to COVID-19. Face masks and distancing are required when in all public areas.